Serving Eastern MA, ME, RI & VT (BBB) recommends checking out
reliable movers online with BBB’s Accredited Business Directory. Here you can read customer reviews and find out more information on over one hundred BBB Accredited movers.
May is National Moving Month and BBB urges consumers to check out these tips for hiring a trustworthy moving company:
Do your research.
Look up moving companies on bbb.org. Many movers that are BBB
Accredited Businesses are also AMSA ProMovers; these companies have
pledged to uphold high standards of trust and to resolve complaints
quickly. Note the length of time a mover has been in business and read
reviews from previous customers.
Get at least three estimates.
Written, in-home estimates help you make an informed decision. Show the
mover everything that needs to be moved. Be wary of unusually high or
low estimates. If someone says they can give you an estimate over the
phone or by email, it’s possible they’re trying to scam you.
Get all agreements in writing. Read everything
carefully and make sure you have it all in writing. Get copies of
everything you sign, especially the most important document, the bill of
lading, which is the receipt for your goods and the contract for their
transportation. Never sign any blank forms. Be on the lookout for fine
print or any exclusions to your agreement.
Know your rights. Interstate
movers are required by law to provide you with certain information that
explains the moving process, as well as your rights and
responsibilities during and after the move. Ask for proof of licenses,
insurance, etc.
Protect your possessions. Make sure that
your mover provides full-value protection insurance for any lost or
damaged possessions. Note that insurance is by the pound, so expensive
items such as a flat-panel television may need additional replacement
cost coverage in case they are damaged in transit.
Be wary of unusual requests. If
a mover asks for a large down payment or full payment in advance, that
may be a warning sign. And if a company says it won’t return your items
to you without more money than you agreed to pay, contact BBB or local
law enforcement for help.
Take your valuables with you.
Cash, coins, jewelry, photographs and important papers should be taken
with you or shipped separately using a shipping service with tracking
numbers and insurance.
Ask questions. Don’t be afraid to
ask questions about anything you don’t understand. If the moving company
can’t or won’t answer your questions, you might want to look for
another mover.
Get current news, scam alerts, trustworthy tips and more on BBB’s website.
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